Frequently Asked Questions

Pricing depends on the route, journey duration, vehicle type, passenger count and any waiting time required. We provide a fixed, transparent quote before you book, so there are no surprises on the day.

Request a quote through our booking form with your pickup location, destination, date, time and passenger details. We'll confirm availability and pricing by email, and your booking is secured once you confirm.

Booking ahead gives you more vehicle choice, particularly during busy travel periods. That said, we also handle short-notice requests where availability allows — get in touch and we'll let you know what we can arrange.

Yes, reasonable changes to date, time or pickup details are usually possible — contact us as early as you can so we can confirm the change against driver and vehicle availability.

[To be confirmed by the business — payment methods and timing will be listed here once finalized.] Ask your quote contact for current payment options when confirming a booking.

Cancellation windows and refund eligibility are set out on our Refund Policy page. If anything there isn't clear for your booking, ask before you confirm and we'll clarify.

Yes. We provide private meet & greet airport transfers at major Italian airports, including Rome, Milan, Venice, Florence, Naples, Bologna, Pisa, Palermo, Catania and Bergamo, with flight monitoring included.

We monitor your flight in real time, so your chauffeur adjusts pickup timing automatically for delays or early arrivals — you don't need to notify us of a schedule change yourself.

Your chauffeur waits inside the arrivals area holding a sign with your name, helps with luggage, and walks you to the vehicle — rather than a pickup point outside the terminal.

We cover airport pickups at any hour — let us know your exact flight time when booking so we can confirm a chauffeur for that slot.

[To be confirmed by the business — the specific complimentary waiting period and any charges beyond it will be listed here.] Your quote confirmation will state what applies to your booking.

This depends on the vehicle category — our Fleet page lists passenger and luggage capacity for each option, from executive sedans to larger vans for groups.

Yes, mention your preferred category when requesting a quote and we'll confirm availability. We don't guarantee an exact make or model, only the category booked.

Let us know your total passenger and luggage count when requesting a quote — we can arrange multiple vehicles travelling together for larger groups.

Child seats can be requested when booking. Please specify your child's age in the special requirements field so we can confirm availability and arrange an appropriate seat.

[To be confirmed by the business.] If you need wheelchair accessibility or have other mobility requirements, mention it when requesting a quote and we'll confirm what we can arrange.

[To be confirmed by the business.] Let us know in advance if you're travelling with a pet so we can confirm whether it can be accommodated for your specific vehicle and route.

Yes. We offer direct, door-to-door city-to-city transfers between major Italian destinations, as well as custom long-distance routes on request.

Yes. We arrange multi-day chauffeur bookings for touring itineraries, business trips and extended stays, with a dedicated driver and vehicle for the duration.

Yes. We arrange private, flexible touring itineraries across Italy's regions, including Tuscany, the Amalfi Coast and Lake Como, paced around your own interests rather than a fixed group schedule.

Yes — see our Corporate Chauffeur Service page for details on business travel, multi-stop itineraries and account arrangements for companies.

Yes — our Event Transportation service covers coordinated guest transport for weddings and celebrations. Mention your event details when requesting a quote.

Yes. We provide private transfers to and from major Italian cruise ports, including Civitavecchia, Naples, Livorno, Genoa, Venice, Palermo, Bari, Catania and La Spezia.

Yes, chauffeur availability isn't limited to daytime hours — let us know your exact time when requesting a quote.

Yes, our chauffeurs are English-speaking and experienced in assisting international travellers with local guidance where useful.

[To be confirmed by the business.] If you'd prefer a chauffeur who speaks a specific language, mention it when requesting a quote and we'll confirm availability.

Every booking is private — your vehicle and chauffeur are dedicated to your party for the duration of the journey, not shared with other passengers.

Yes. See our international border crossing transfers page for the countries and routes we cover, including Milan to Lugano, Milan to Nice, Venice to Innsbruck and Venice to Ljubljana.

Travel documentation requirements depend on your nationality and destination. Passengers should carry all required travel documents and verify current requirements with the relevant official authorities before travelling.

Border authorities control their own entry and exit procedures. Our chauffeur provides the transportation, but we cannot guarantee the absence of checks or delays at the border.

Your booking confirmation includes contact details for your journey. For anything before that stage, email us and we'll respond as quickly as we can.

Contact us as soon as you know — reasonable on-the-day changes can usually be accommodated depending on driver and vehicle availability, though very late changes may not always be possible.